How Orders are Processed at Lazada.com.ph

After this successful transaction from Lazada.com.ph, I didn't think twice about purchasing another item from the site and hopefully won't experience any hassle which others have complained about. 

But did you ever wonder how are orders processed? What happens from the moment one orders through the site up until the item is delivered? This post can help.  


how orders are processed at lazada


Based on the order tracking system online, these are the steps (at least based on my recent order):

Day 1 - After ordering, Lazada will send a confirmation email stating that your order will be first verified. 
Day 2 - The verification is successful. Order is being processed. 
Day 3 - The authorized merchant or seller prepares the item. 
Day 4 - Item is shipped and you will just have to wait for 1-3 business days for actual delivery. It's longer outside Metro Manila. 

By the way, you can conveniently view the order status just by clicking the link listed at their email without having to login to your Lazada member account. 

Thank you Lazada for another successful transaction! 

Lazada Philippines
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234 comments :

  1. They texted me that an order confirmation email has been sent. However, I haven't received it yet.

    ReplyDelete
    Replies
    1. Did you register an account or used the express order (not registered)? If yes, double check the email address you've used. In some cases, it may take sometime to receive the email. Try checking your junk/spam email folder as well. If all else fails, contact their support.

      Delete
    2. What if I gave a wrong email add? Would it be verified?

      Delete
    3. Most likely, it won't go through.

      Delete
    4. Hi ms marilyn.,just like to ask.,they sent me mail at my gmail account and texted me tru phone, it says on my mail that i need to response so that my order will not be canceled.,how can i confirmed my order?thanks

      Delete
    5. what if i forgot the password of my email address and i cant verify my order can i still get my item?

      Delete
    6. Probably not
      In most cases, they don't require verification naman.

      Delete
  2. Will the order really come? I ordered Dec. 30, 2015 and says my item will arrive on Jan 5-6. It's lunch now and there's no message telling me that the item is on it's way.

    ReplyDelete
    Replies
    1. Check the order status. There should be an update almost per day about the status of your order such as if it is being processed at the fulfillment center, out for delivery, etc. The updates are sent via email and text.

      Delete
  3. My dad put the wrong email address, so the item wont be verified, yes? Do they deducted the amount from credit card? I hope not because my dad wanted to cancel his order anyway. Thanks!

    ReplyDelete
  4. My dad put the wrong email address, so the item wont be verified, yes? Do they deducted the amount from credit card? I hope not because my dad wanted to cancel the order anyway. Thanks!

    ReplyDelete
    Replies
    1. Did you register an account? If so, you can login to the account and complete the cancellation process.

      See http://www.lazada.com.ph/helpcenter/orders-payment/#answer-faq-changeorder-ans

      Delete
  5. how can i verify my order.ththe account I used is not log in here in my phone email. i tried to log in to my gmail acc using the acc I used in lazada but it says incorrect email or password.

    ReplyDelete
  6. I paid my order through helloPay last night and my mobile phone received a message saying that the oreder has been received and is going through verification and and order confirmation email was sent to my mailbox. I still don't receive any order confirmation email, is my order still be delivered to me?

    ReplyDelete
    Replies
    1. Try checking the spam/junk folder. The email may have landed there.

      Delete
    2. nope. there were no messages in any of my folders

      Delete
    3. I see. You registered an email address or was this via easy checkout? Anyway, order updates are sent via text so you'll know the status of your order as it progresses.

      Delete
    4. I registered an email address (yahoo).
      There still is no updates via text messages or email.
      What will happen to my order?

      Delete
    5. There should be a text along with an email. Try contacting Lazada's support.

      Delete
    6. Nope. There's no text saying anything about the verification thingy.

      Delete
    7. The text is just a confirmation about your order. There should be several texts that will also follow suit providing you with updates about your order. Most likely, your order did not go through. Better contact Lazada for details.

      Delete
    8. but when I track my order, Lazada said it would be delivered between March 10-11, 2016 in standard delivery. what would happen to my money and order?

      Delete
    9. COD or did you already pay? You should definitely contact Lazada. I guess they're not replying? Is that why you're asking here? :D

      Delete
  7. hi po bakit di ko ma kita yung status ng aking item need help

    ReplyDelete
    Replies
    1. You may refer to this page > http://www.lazada.com.ph/orderstatus/

      Delete
  8. Good day! I just want to ask something. I recently ordered a Portable Vacuum Cleaner but then once I ordered I realized that the email I gave was wrong or spelled incorrectly. Will it still gonna be processed? If not, can I change the email or do I need to repeat the order? Hoping for your immediate reply. Thank you!!😊

    ReplyDelete
    Replies
    1. Yes, I'm sure it will be processed. But all updates are sent to the email you've used. I suggest you contact Lazada about the matter.

      Delete
  9. After 4 days of placing order.It still on processed status they still didnt shipped the item.
    is it normal?

    ReplyDelete
    Replies
    1. That's dependent with the seller. There is an expected date of delivery which is often two weeks. I'm sure you don't want to wait that long before contacting Lazada so you might as well contact them now.

      Delete
  10. I received a text message like this:"Your order has been received and is going through verification process. An order confirmation email was sent to your mailbox."

    But i don't know where to find the confirmation email.I used my lazada account as my email. Where and how can i verify it?

    ReplyDelete
  11. How did you create an account in Lazada? You will be asked for an email when registering so you can check your Lazada account to find out what email that is.

    ReplyDelete
  12. I received a text massage from you "Your order 3349856732 has been received and is going through verification process> An order confirmation email was sent to your mailbox" but fortunately eight days has been elapse and til now i dont received any confirmation to you" Your company is making me sick awaiting for your confirmation

    ReplyDelete
    Replies
    1. I suggest you contact Lazada to make a followup.

      Delete
  13. Nagkamali po ang ng Phone no. ko kulang ng isang no. paano po nila ko macocontact in case of delivery?

    thnak you,

    ReplyDelete
    Replies
    1. They normally send texts and emails. I hope your email is correct?

      Delete
  14. What if I didnt verify my order through email? What will happen? Will the transaction no start?

    ReplyDelete
  15. Pano po icancel ung order pero ilang days na nakalipas.

    ReplyDelete
    Replies
    1. Try this > https://lazadaphilippines.zendesk.com/hc/en-us/articles/214802417-How-can-I-cancel-my-order

      Delete
  16. good day lazada.. .my order supposed to be delivered june 7-8, 2016 but until now it is not yet being delivered.. .what should i do? thank you..

    ReplyDelete
  17. good day lazada.. .my order supposed to be delivered june 7-8, 2016 but until now it is not yet being delivered.. .what should i do? thank you..

    ReplyDelete
    Replies
    1. Contact Lazada - http://www.lazada.com.ph/contact/

      Delete
  18. I have ordered five items in Lazada and paid them all through Paypal but after a day of ordering my orders were declined! Am I still be able to get my money back

    ReplyDelete
    Replies
    1. Why were they declined? Is the reason not indicated on the email like its out of stock and so on? As for PayPal, you can process a dispute.

      Delete
  19. Hello, if i received a text message that the item i ordered has been disoatched, does that mean i could expect my package will come today?

    ReplyDelete
  20. Hello, if i received a text message that the item i ordered has been disoatched, does that mean i could expect my package will come today?

    ReplyDelete
    Replies
    1. Not necessarily. It just means that the item is ready for delivery. It's most likely going to be delivered the next day.

      Delete
  21. I have ordered an item in Lazada last July 30 and until now, the update says "processing". It has already been verified but I still don't get any updates via text or email. My order said it will come by Aug 3-8. It hasn't moved up yet to shipped. What should I do now? thanks.

    ReplyDelete
    Replies
    1. There's nothing you can but wait until the expected delivery date is past over. At the moment, you may want to contact Lazada.

      Customer service: (02) 795 8900
      http://www.lazada.com.ph/helpcenter/contact-us/

      Delete
  22. Nag order po ako sa lazada pero walang confirmation message or email. Wala din po akong tracking num. ng order ko. Posible pa po ba na madeliever nila un?.Thanks

    ReplyDelete
  23. Hi. nag order po ako sa Lazada kaya lang wala pong confirmation message na natanggap ko sa email or message. Posible pa po ba na madeliever nila yon?

    ReplyDelete
    Replies
    1. Did you register or checked out as guest? Either way, dapat may email or SMS confirmation. Kung wala, it's not processed. Contact Lazada customer support for more information.

      Delete
    2. I registered as check out guest. I put my correct email address and my contact number. Nag order ako last July 30, hanggang ngaun po wala padin ung confirmation.

      Delete
    3. Have you checked the spam folder on your email? I hope it was via COD payment as well? Confirmation is normally within hours after ordering.

      Delete
    4. Wala din sa spam. COD payment nga anyway thanks for the information.

      Delete
    5. Thankfully, nothing to loose kasi COD. Yun nga lang, umasa ka sa wala.

      Delete
  24. Hello Goodmorning
    Please help me, I order item on lazada 2days now, I fill the form correctly,and recieve a payment reciept which is confirmly sent.
    But I dont have order # not receive email/sms confirmation.
    Its my firstime and im only a visitor I dont have account.
    Plz help what should I do.
    Thank you

    ReplyDelete
  25. Hi po.. i received an sms po today. It says there to respond. How to respond po ba so I can tell them that I am waiting for the item today.

    ReplyDelete
    Replies
    1. Kung Lazada update SMS yan, no need to reply pero kung yung delivery man mismo, you need to call/text or answer their call/text.

      Delete
  26. Your order has been successfully placed and is being verified.

    Whay does it mean?

    ReplyDelete
    Replies
    1. They are still checking your details and also the seller's stock. An email will soon be sent pag available yung item dun sa seller.

      Delete
  27. Hi... They say my order is being placed and is being verified....if ever the item is out of stock...will I still receive an email or update?

    ReplyDelete
  28. Hi... They say my order is being placed and is being verified....if ever the item is out of stock...will I still receive an email or update?

    ReplyDelete
    Replies
    1. Yes. They will contact you and offer other options in case the item is out of stock. Lazada will first try to check if other sellers offer the same product.

      Delete
  29. Hey wassup, this is my first time to use lazada and something weird is going on. My old e-mail have been put to my order, it is possible to ship the item without confirming it in my yahoo mail ?

    ReplyDelete
    Replies
    1. There is no confirmation needed from the buyer actually. The confirmation email sent is Lazada confirming that your order is acknowledged.

      Delete
  30. Lazada texted me that they are delivering my order to me today via LEX. So should I expect that the product will be delivered today or not? Has anyone of you experienced Lazada texted you like this and nothing came within the day? Thank you.

    ReplyDelete
    Replies
    1. When they text, it's normally delivered within the day indeed in my experience. Ewan ko lang po sa iba.

      Delete
  31. Lazada texted me that my order will be delievered today. So I'll ask you guys if I should expect that the product will arrive today or not? Has anyone here experienced like this that they have received this kind of text then nothing came? Thank you :)

    ReplyDelete
  32. Hello goodday. Lazada txted and email me. Theyre saying your order # chuchuchu has been placed on the day na umirder ako and may nakalagay dun please be kind enough to respond. Im scared na baka macancel order kasi di ko alam irereply ko. Hhaha. Pls answer me how to verify my order. Thankyou 😊

    ReplyDelete
    Replies
    1. That's odd. Usually, there's no need to confirm. They just acknowledge your order. Check the email source. Lazada ba talaga yan?

      Delete
    2. Hi, thankyou sa response. Yes po lazada po sya, and now nagtext ulit. Idideliever na order ko this day. First time ko po kasi umorder so akala ko kailangan pa sila replyan, para maverify order ko. Btw thankyou Ms. Marilyn. Have a blessed day 😊

      Delete
    3. No problem. Have a blessed day as well.

      Delete
  33. Ask ko lg po sana kung gaano po katagal ung processing na status sa order ko. 1day na po kasi nakalipas nung na verify ko order through email.

    ReplyDelete
    Replies
    1. Normally, one day lang unless weekend or holidays.

      Delete
    2. Hi po! Nag order po ako ng e cigarette tapos sabi sa email e your order is shipped and will be out for delivery. Ano po ibig sabihin non?

      Delete
    3. It means po na anytime pwede ng ideliver. Naka-ready na from their warehouse.

      Delete
  34. Lazada emailed me at 4 am kanina tapos ang sabi is your order is being shipped and will be out for delivery within the next 24 hours. What does it mean po?

    ReplyDelete
    Replies
    1. Same as the answer above. Naka-schedule na for delivery. They will contact you again on the day na idedeliver na.

      Delete
  35. Hi, how would i verify my order if i accidentally deleted the text message from LAZADA nor i haven't receive a call for verification? Tho i have received already an email saying my order was already shipped. I'm a bit worried that my failure to respond the text message may cause cancellation of my order.

    ReplyDelete
    Replies
    1. There is no need to verify the order. The email is just a confirmation that they have received your order.

      Delete
  36. Hi lazada,i order last aug 28, 2016 at sabi shipped n daw,sep 1 to 6 2016 ang expected deliviry until now wala pa,so bumili n ako sa mall ng certain product na inorder ko kasi i need it badly eh,paano pagdumating ung order ko,my karapatan ba ako na wag tanggapin kasi meron na ako eh,at ung pagbayad ko sana eh nabili ko na?paano icancel order pagganun?

    ReplyDelete
    Replies
    1. Hello! Hind po kasama Lazada. :)

      As for your question, you may refer to this for cancellations:
      https://lazadaphilippines.zendesk.com/hc/en-us/articles/214802417-How-can-I-cancel-my-order

      Delete
  37. Hi po.May I know po kung ilang days ang processing nung item purchased? I received the confirmation message saying my order has been placed and is being verified. That was two days ago. When I checked my tracking status, it's still processing. Is that normal? My order is coming from abroad and I already paid it since hindi pwede ang COD. Many thanks for any reply!

    ReplyDelete
    Replies
    1. Pag "ships from abroad," matagal talaga like 2 weeks minimum (business days only).

      Delete
  38. Paanu po ma contact ang lazada via email?

    ReplyDelete
    Replies
    1. Based on their Contact page, wala ng option for email pero may options for social media channels. See http://www.lazada.com.ph/helpcenter/contact-us/#answer-faq-contactus-ans

      Delete
  39. We are delivering your order 373693616 to you today via LEX. Please prepare cash for payment. I recieved this txt , pangalawang beses na ung isa nung isang araw. What should i do? Nagttxt ba ung delivery man na nasa premises na xa? What time hnd kc ako available all day. Cod payment

    ReplyDelete
    Replies
    1. In most cases, they don't text. Wala ring specific time. If you are not available, ask someone to accept the delivery in your behalf through an authorization letter and your ID.

      Delete
  40. "Your order 356******** has been dispatched. Please check your email for expected delivery date." If lazada text me like this? I still need to check email to verify?? Im signing at lazada via facebook, what shoul i do, i need my orders now.

    ReplyDelete
    Replies
    1. There's no need to verify any link via email although the expected delivery date will at least be on the email. No need to worry, darating pa rin naman yan.

      Delete
  41. Hi miss Maria. Question lang po. Nag order po kasi ako ng item that ships from abroad on 14/09/2016. May nareceive na din po ako na Order Confirmation through email within an hour of ordering. Kaya lang hanggang ngayon "Your order has been successfully placed and is being verified. Thank you for purchasing from Lazada" parin po yung status nung order ko. Talaga po ba na ganito katagal ang processing nila? Wala rin po ako na re-receive na SMS verification galing sa kanila. Eh may included po sa email nila na ganito "A validation may be sent through phone call or SMS as part of the Lazada order verification requirement. Please be kind enough to respond if you receive either a call from (02) 795 8900 or an SMS from sender LAZADA.
    Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.
    After your order is validated, we will send you another email confirming the shipping of your order." Thank you po. Pasensya, first time ko lang mag-order sa Lazada.

    ReplyDelete
    Replies
    1. Hello! Most likely because it's shipped from abroad and the seller is just making sure the order is legit din. But I haven't really ordered anything which ships from abroad so I have no personal experience dyan. Try contacting Lazada.

      Is the order still not verified?

      Delete
    2. Hi man same po ng order din ako the item will be ship from abroad any news po naka receive na po ba kyo ng verification?

      Delete
  42. Hi po, nag order po ako kahapon at 6 pm nka receive ako ng email "Order Confirmation" but til now processing pa din nakalagay, hindi pa na coconfirm for shipping. gano po katagal usually ma coconfirm? first time ko po kasi mag order.

    ReplyDelete
  43. di pa rin verified yung order ko still processing pa din 1 day na nkalipas mula nag order ako.

    ReplyDelete
    Replies
    1. Try to contact Lazada na if it's still processing now.

      Delete
  44. Na end call ko nung tumawag sakin yung lazada...nagkamali kasi ako ng pindot.... Macacansel ba yung order ko???

    ReplyDelete
  45. Na end call ko po yung tawag sakin ng lazada kasi nag kamali po ako ng pindot... Di na po ulit sila tumawag or nag text... Macacansel po ba yung order ko???

    ReplyDelete
    Replies
    1. Ships from abroad? Dahil hindi na-verify, sadly yes, baka ma-cancel.

      Delete
  46. good day,
    sabi sa email my prder will be dispatched way back sept 12 and the expected delivery date would be from sept 16 to 20.Then after the last email and text they've sent last sept 12 eh wala na ko narinig from lazada. Sept 22 na..is it possible na ndi na un dumating? cod po sya.

    ReplyDelete
    Replies
    1. Lampas na ng expected delivery, baka hindi na nga dumating. Try to contact Lazada to followup.

      Delete
  47. hi po. my na received po ako na text message"Your order has been received and is going through verification process. An order confirmation email was sent to your mailbox." nong chineck ko po ung email q.ganito po nakasulat "Your order has been successfully placed and is being verified. Thank you for purchasing from Lazada A validation may be sent through phone call or SMS as part of the Lazada order verification requirement. Please be kind enough to respond if you receive either a call from (02) 795 8900 or an SMS from sender LAZADA.
    Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.
    After your order is validated, we will send you another email confirming the shipping of your order." rereplyan ko pa po ba ung sms po nila oh hindi na.. baka po kc macancel pang reregalo ko pa po sana... thank you po

    ReplyDelete
    Replies
    1. from abroad ba? Yes. Kelangan mong ireply to verify. Ships

      Delete
  48. How do i confirm the sms or mail that lazada sent me theres no confirmation button only the order no. and total of my cash on delivery bill help pls

    ReplyDelete
    Replies
    1. If it's COD (cash on delivery), the confirmation email is just for Lazada to confirm that they have received your order. There's no need for you to confirm anything.

      Delete
  49. just ordered today @lazada got an text message that my order is being process and need verification i check my email and got this message==>


    Note:
    A validation may be sent through phone call or SMS as part of the Lazada order verification requirement. Please be kind enough to respond if you receive either a call from (02) 795 8900 or an SMS from sender LAZADA.

    but up to now there are no calls or text message from your team. im pretty sure i got the right number and email on my account
    Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.

    ReplyDelete
    Replies
    1. Have you checked your email's spam folder? If yes, try to send a followup. Contact Lazada.

      Delete
  50. Hi po. Mali po yung nabigay ko na email sa lazada. Madedeliver parin po ba yung order ko kahit hindi ko na confirm sa email? Pero nag txt ang LAZADA sa akin - "Your order 36******* has been received and is going through verification process. An order confirmation email was sent to your mailbox." Pls relpy po �� thanks

    ReplyDelete
    Replies
    1. Pwede pa sigurong iverify kung SMS or call. I hope you gave the right phone number.

      Delete
  51. Hello po. Nag order po ako sa lazada, nagtext po sila ng summary status nakalagay po "(order ko) / awaiting courier collection, (yung isa ko pang orader) / shipped" ano pong ibig sabihin non?

    ReplyDelete
    Replies
    1. The first one is already ready sa kanilang warehouse and waiting to be picked by the delivery service. The other one has already left the warehouse and en route (pero depende pa rin sa delivery service).

      Delete
  52. Good Evening!!! i just ordered from lazada(first time po). I received an email and an sms. Should I expect more sms or a call from them? Nakalagay lng po kasi sa sms is (my order) is undergoing process.

    ReplyDelete
    Replies
    1. Kung hindi naman "ships from abroad" yung item, there's no need to confirm. You will just be updated regularly about the status of your order, i.e. once it's processed, shipped, and delivered.

      Delete
  53. Hello po!!! nagorder po ako sa lazada. nakareceive naman na po ako ng 1 email and 1 sms. should i expect more sms or a phone call to come? Thanks :D

    ReplyDelete
  54. Ang hirap na mag order sa Lazada ngayon. noon maganda services nila ngayon hindi na.
    Wala ng tracking number like LBC ang binibigay nila so ikaw Walang alam qng saan na ang package mo
    i ordered items para sa shop q. 9-20-16 estimated dilevery 9-28-16.. when i check 9-30-16 via lazada contact help they replied to my email na back to warehouse yung item ko kasi failed to dilever.
    Bakit ganun halos 30 times na ako nag oordered sakanila
    So ginawa ko as of now i ordered via credit para pick up nalang ako ang nangyari na deducted nila yung price sa credit card then after a minute my nag email na na declined dw yung ordered.
    Kaya sabi anu.. kakainis na talaga.. kung meron lang ibang site na makukunan di na talaga ako bibili sakanila kasi sa bad services nila ngayon. FLoating paraw yung pera ko.. Hayz.. Now i order Via COD again i hope gagandahan na nila ang services nila..

    ReplyDelete
    Replies
    1. Sadly, nagkakaroon ng ng ganyang issues dahil sa mga sellers din. Quality control is not too effective na by Lazada towards their approved sellers.

      Delete
  55. Hi. Umorder po ako via cod. Then nagtxt and send me a email on my account. Tanong ko lng po. Do i need to reply it? Tnx..

    ReplyDelete
    Replies
    1. No. Confirmation email/SMS lang yun. :)

      Delete
    2. Ok. Maraming salamat po.. so maghihintay nlng po pla ako?

      Delete
    3. Yes. Make sure na may taong mag-accept ng item kung wala ka. Leave an authorization letter and your ID. In case they missed delivery after the supposed date, then you can followup.

      Delete
  56. NAG ORDER AKO NG 2 ITEM BUT 1 LANG ANG DUMATING ANG DESCRIPTION SA PACKAGING 2, PANO PO IYON?
    THANKS

    ReplyDelete
    Replies
    1. Sabay mo bang binili? Check mo yung order details. Baka kasi dalawang order. Magkahiwalay ideliver lalo na kung magkaibang seller.

      Delete
  57. A validation may be sent through phone call or SMS as part of the Lazada order verification requirement. Please be kind enough to respond if you receive either a call from (02) 795 8900 or an SMS from sender LAZADA.

    What does this mean po? Ito nakalagay sa email ko. Ano irereply ko? Huhu. 1st time ko po kasi mag order e. :((((

    ReplyDelete
    Replies
    1. Ships from abroad ba binili mo? If yes, need talaga ng verification. You need to simply confirm. Nasa email/SMS naman ang instructions kung ano isasagot mo.

      Delete
  58. hi nag order ako september 27
    tas shipment is sept 30 unti october 3
    tapos until now processing prin ung status .? e within metro manila lang naman .
    last email na narecieve ko is ung order confirmation pa ?
    antayin ko nalang ba .? wala naman akong narereceive na update everyday :(

    ReplyDelete
    Replies
    1. I don't think na matutuloy pa yung order. Most of the time, hindi pa aabot sa due date pag within Metro Manila. It's up to you kung ifollowup mo pa sa Lazada.

      Delete
  59. FIRST TIMER. HELP.October 4, 2016 at 10:59 AM

    Hi po. I really need your help.
    I ordered last oct. 2 at around 2 am via debit card, and shortly after I received an email stating that I have to respond to either the sms or the call.

    They never called. I did receive an sms once from sender LAZADA, which simply stated that my order has been received and is undergoing verification process. I didn't think I had to respond to that.

    My order is still "processing" until now. Was I supposed to respond to the sms, after all? It's been 2 days, has my order been cancelled? Will my payment be returned to my account?

    ReplyDelete
    Replies
    1. The confirmation SMS has no option to reply eh. There is supposed to be another SMS/email for the verification. Try contacting Lazada for details.

      Delete
  60. Hi! I asked my friend to place my order for me kasi paypal nya din naman ang gagamitin since ships from abroad pa but email at number ko yung nakalagay. Sabi nya naplace nya na yung order pero wala pa dumadating sakin na message o mail hanggang ngayon. Normal lang ba yun kung ships from abroad pa?

    ReplyDelete
    Replies
    1. Try mo i-check sa spam folder of your email. Ask your friend too kung nagregister sya ng account. If yes, sa email nya mapupunta.

      Delete
  61. Hello Maria, nag order ako sa lazada last night, I received a message that'your order has been received and is going through verification process... Then I received another sms from lazadarevo na they need confirmation before they can proceed sa order that I need to reply pero hnd nmn nagse-send your reply ko. Kelangan paba ako mag reply? Bka kasi macancell order ko. Thanks..

    ReplyDelete
    Replies
    1. When they send a verification, you need to reply. Check your email din, baka meron ding option to verify dun.

      Delete
  62. What's the meaning of this po? at pano to ma solve para hindi na sya incomplete??
    Note:
    In the event that the information you provided is incomplete, a validation may be sent through phone call or SMS as part of Lazada's order verification requirement.

    ReplyDelete
    Replies
    1. Wait for validation from Lazada. Kung wala naman dumating, it means okay naman info mo.

      Delete
  63. I ordered yesterday (Friday)..and until now (Saturday) it is still processing.. when will they reply??or will they reply on Monday because today is weekend?? Please reply

    ReplyDelete
    Replies
    1. Yes. It happens all the time although sometimes may delivery naman on Saturdays.

      Delete
  64. Hi! Tanong ko lang po kung gaano katagal processing time nila, ordered and payed on 11/9 and still going through verification process, gusto ko lang malaman gaano katagal yung processing time and eta ng product. salamat po

    ReplyDelete
    Replies
    1. May ETA na before you even pay once you input your address. Within a week pag Metro Manila unless shipped abroad.

      Delete
  65. Hello! I've received a text message from Lazada and it says: "Hi (NAME), to ensure successful delivery, we would like to confirm your complete information for order no. (OrderNum). To proceed please text LAZADA OrderNumber, Name, Address and send to 2327 for Globe or 09392226380 for non-Globe subscribers."
    Can you please provide an example on how to reply to this message?

    ReplyDelete
    Replies
    1. Sender says Lazada? I have never received any verification on orders so I have no idea. The text should show a format on how to reply I assume?

      Delete
    2. Thank you for responding. Yes, the sender is Lazada.
      Maybe it's just me, I think? I'm just confused at to what extent should I have to put in my address, it's pretty broad. Maybe its just better to ignore this.

      Delete
    3. I think you should still reply. They will not ask for validation if it's not needed. Just enter the same details you've provided when you ordered.

      Delete
    4. Ok. I've done as to what you have told though there was no reply. I think that was expected. Thank you. ��

      Delete
    5. Hmm...they didn't even confirm the validation? Weird.

      Delete
  66. Hi! I need help. I ordered a battery here in lazada for my bro's phone. He then charged it and used it after 100% fully charged. Unfortunately the battery was defected. It drains so fast like seconds only. I would like to return it and get replacement or refund for it but the thing is is i ordered and settled the item as guest only (no account). Now i made an account and no show for my order items so i cannot make a return form. What should i do before the warranty's up? Thanks in advance for your answers ��

    ReplyDelete
  67. Hi! I need help. I ordered a battery in lazada for my bro's phone. He then charged it and used it after 100% fully charged. Unfortunately the battery was defected. It drains so fast like seconds only. I would like to return it and get a replacement or refund for it but the thing is i ordered and settled the item as guest only (no account). Now i made an account and no show for my order items so i cannot make a return form. What should i do before the warranty expires? Thanks in advance for your answers ��

    ReplyDelete
    Replies
    1. There used to be a return form but since it's no longer included with every order delivered, it is accomplished online. But since you did not register, just drop by an LBC branch and ask. I'm not sure if you can bypass the need for the form online or if LBC will accept the item but that's the only option you have at this point. Otherwise, you can contact Lazada and ask if there is any other means to resolve this.

      http://www.lazada.com.ph/shipping-returns/ (See 2. Returns)

      http://www.lazada.com.ph/contact/

      Delete
  68. Hello. I already ordered several items from lazada thru COD and so far i received all my orders in good condition and within their estimated time of delivery. But last 11/17/16 for the first time i ordered a gaming keyboard that ships from abroad and payed the item thru their hellopay option via 711. I received a notification sms and e-mail from hellopay saying "Your payment has been successfully processed" and a notification from lazada quote "your order # has been placed has been placed on Thursday November 17, 2016 via hellopay".

    The ETA of the keyboard is on 12/15-20/16. When i used their order tracking it still says dated 11/18/16 quote "Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon" Should i be worried about this? Or is this normal with their items that ships from abroad? Do you have an experience using their hellopay service to share to us how long does it really take for the next notification from their order tracking to come? Thank you

    ReplyDelete
  69. Hello,what will happen if Mali nalagay kong email. Di ko maverify order ko pero paid na. Thank you.

    ReplyDelete
    Replies
    1. Kung hindi naman nila need i-verify, okay lang. Madalang lang naman mag-verify. In most cases, no need. Pero kung nakatanggap ka ng text saying you need to verify, then do so. Sa text pwede mo na gawin, no need sa email.

      Delete
    2. Paano po mag verify sa text?

      Delete
    3. Paano po mag verify sa text?

      Delete
    4. Hello! Never pa ako ni-require for verification eh so I don't know kung paano. Sabi naman sa text, in case lang na there is a need to verify. Pag walang need, they won't require you. Pag required naman, I'm sure may instructions kung paano gagawin.

      Delete
  70. Hi! I would like to ask if necessary pa ba na i-print out yung email confirmation regarding my order? Hindi ba pwedeng photo copy ng License I.D. and authorization letter lang ang ipresent ng representative ko? Thanks! :)

    ReplyDelete
    Replies
    1. Based sa FAQ nila, hindi naman yan required. Quote, "You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person."

      Delete
  71. Hi! I would like to ask something regarding my order on Lazada. So I ordered a phone, last 22 November, and until now the order is still being verified. It's expected to come in 29th, what is happening? I'm also worried kase like the day after I placed my order the phone went out of stock. Is it possible na hindi ako nareservan ng phone? Please help.

    ReplyDelete
    Replies
    1. Maybe it went out of stock because the last item was already purchased (by you)? Was it already paid? You can always contact your bank if it doesn't get delivered. Try contacting Lazada too. See http://www.lazada.com.ph/contact/

      Delete
  72. Hi. It is my first time to order in Lazada and I received a sms which contains "Your Order * has been received and is going through verification process. For status, go to Track my Order in www.Lazada.com.ph or check My Orders in Lazada mobile app." Should I do something? Do I need to respond?

    ReplyDelete
    Replies
    1. No. Just wait for further updates. The next one should say you order has been processed and then the delivery.

      Delete
  73. Hi! It is my first time to order in Lazada and it sent me a sms which contains "Your Order * has been received and is going through verification process. For status, go to Track my Order in www.Lazada.com.ph or check My Orders in Lazada mobile app." I also received an email containing "
    Your Order # has been placed on Sunday November 27, 2016 via Cash on Delivery.
    Note:
    In the event that the information you provided is incomplete, a validation may be sent through phone call or SMS as part of Lazada's order verification requirement. Please be kind enough to respond if you receive either a call from (02)795 8900 or an SMS from sender LAZADA. If you do not receive any communication from us your order will automatically be processed." Do I need to verify my order?

    ReplyDelete
    Replies
    1. You will only need to reply if the order needs further details.

      Delete
  74. Hi! I've ordered some stuff from lazada, but i never received EMAIL nor SMS. And the funny part is that it's already verified and actually shipped to the merchant warehouse now. Is there a possibility that Lazada doesn't send us any EMAILS?

    ReplyDelete
  75. Hi! i was just wondering, is there a possibility that lazada doesn't send out verification email? cause i ordered some stuff from lazada and i never received any email but it's already verified and shipped to the merchant warehouse. Have you encountered any problem like this before? And one last question, usually how long does it take to deliver to our front door after shipped to merchant wareshouse? Thanks alot

    ReplyDelete
    Replies
    1. Yup. They only need verification if there's anything missing in your details. I have never received any verification email/SMS. Yung usual note lang na "In the event that the information you provided is incomplete, a validation may be sent through phone call or SMS as part of Lazada's order verification requirement..."

      The fastest in my experience is the next day. For example, here's one from my recent experience this month (November 2016):

      05/11/2016 22:04:08 Your item(s) has been shipped with LEX (Lazada Express) and will reach you soon.
      04/11/2016 13:29:56 Your item(s) is being packed and ready for shipment at our merchant's warehouse.

      11/4 to 11/5

      Delete
  76. I've received a text from someone that is saying that they are from LEX, who is asking for my name and address to confirm the delivery so they could arrange the delivery in a timely manner. Is this really Lazada? This is my first time ordering from Lazada.

    ReplyDelete
    Replies
    1. No. LEX will never ask for such details. They already know your name and address. If the delivery personnel is lost, they will often call or text asking for landmarks in case they are not familiar with your location.

      Delete
  77. Hi! First time ko bumili sa lazada. Naka receive ako ng sms sa lazada sabi "Your order 3162******* has been received and is going through verification" tapos tinignan ko sa Lazada ang nakalagay ay "Your order has been successfully verified" tapos meron ulit "We are processing your item(s).Please refer to the product page for more specific lead time of your item" tapos nakalagay "In Processing"
    Sa email may na receive ako na
    "Dear (Name ko),
    Your Order # 3162***** has been placed on Tuesday November 29, 2016 via Credit or Debit Card."
    "Note:
    In the event that the information you provided is incomplete, a validation may be sent through phone call or SMS as part of Lazada's order verification requirement. Please be kind enough to respond if you receive either a call from (02)795 8900 or an SMS from sender LAZADA. If you do not receive any communication from us your order will automatically be processed.
    Order validations will be conducted between 8am and 9pm, from Monday to Sunday. Failure to respond to either the call or the SMS will result in order cancellation/s.
    After your order is validated, we will send you another email confirming the shipping of your order."
    Tapos sa baba

    This order will arrive by:
    Shipment # 1: 17 Dec - 22 Dec, 2016
    -----------------------
    |TRACK YOUR ORDER HERE|
    -----------------------
    Your Order will be delivered to:
    (Name ko)
    (Address ko)
    Phone: 0930*******

    Yun ang nareceive ko sa email ko, may kailangan ba akong gawin? Mag hihintay lang ba ako?

    Ps: bayad na yan,kaka order ko lang kanina. Ships from Abroad po yan.
    Thank you

    ReplyDelete
    Replies
    1. Wala ka na pong kelangan gawin kundi maghintay ng updates; unless mag-send nga ng verification requirements. Mas matagal pag ships from abroad.

      Delete
    2. You're welcome! Sorry, di ko nakita agad. Napunta sa spam folder kasi 3x na-post. :)

      Delete
    3. Bakit po ganun dati nakalagay sa lazada
      "We are processing your item(s)."

      tapos po sunod nun

      "Your order has been successfully verified."

      tapos bumalik po sa

      "Your order 3162******* has been received and is going through verification"

      Help po ok lang bayun?

      Delete
    4. Baka more than one order or items? Compare the order number.

      Delete
    5. 1 item lang po yun
      Parehas naman po ng order number

      Delete
    6. Ah I get, parang 2x na send yung email nila pero same time di ba? That happens. Okay lang naman kasi iisang order number lang.

      Delete
    7. Hi po ulit...
      Bakit po nung bumili ako sa Lazada yung product galing sa kindshop na may 4.5 stars tapos po ngayon yung order ko po still processing,
      Tapos po nung tinignan ko ulit sa lazada ngayon lang yung kindshop wala nang mga items na binebenta tapos po wala ng stars hl

      Help po

      Delete
    8. Woah? That seems shady. Kaya nababatikos lagi ang Lazada because their quality control (for sellers) doesn't seem to be effective. Contact the site. Most people say they don't respond but I've contacted them a few times and they do respond.

      Delete
    9. Thanks po...
      Sige po thank you susubukan ko po kontakin (yung lazada po diba?)
      ps. hanggang ngayon po processing parin yung shipping po ay Dec.17-22
      wala parin pong Stars at tinda

      Delete
    10. Help po

      Chineck ko po ulit yung order ko tapos po tinignan ko po ulit yung item tapos po ayaw na po

      Product Details
      The product details cannot be retrieved

      Help po

      Processing parin po malapit na po yung delivery time
      17-22 po

      Delete
    11. Hmm... Mukhang masyado ng matagal yan, unless nasa labas ka ng Metro Manila. I just hope COD yan at hindi mo binayaran. Otherwise, baka hindi na madeliver.

      Delete
    12. Pwede po bang icancel?
      Hindi po cod kasi galing abroad

      Delete
    13. Ummmm.....
      Tinignan ko ulit yung item tapos lumabas ulit yung Details at stars pati yung stars ng Kindshop...
      Pero bakit In Processing parin bukas na yung Delivey?

      Delete
  78. "Print out of your order confirmation email." Do I need to provide it when courier is here delivering order? Or is ID enough? Thanks!

    ReplyDelete
    Replies
    1. I think this applies only when someone else is going to claim the item in your behalf.

      Delete
  79. Hi, I have a difficulty placing my order thru hellopay. It says it was declined. Is it okay for me to place the order again?

    ReplyDelete
    Replies
    1. Sure you can. But if the error mentions about your mode of payment, maybe you need to use a different option.

      Delete
  80. Nagtext po Lazada sa'kin saying na na-receive na raw nila ung order ko tapos may binigay pong link to proceed. Nung chineck ko naman po ung link, 404 Page Not Found po nakalagay. Paano po yun? Cash on delivery po ako.

    May nakalagay din pong note na "Please note confirmation should be done within 4 hours." :(

    ReplyDelete
    Replies
    1. Baka yan na yung verification/confirmation? I've never been asked to do that so di ko sure. Yung link ba ay sa Lazada? Check your email din. Baka may ibang option to verify/confirm.

      Delete
  81. What is your comment on lazada items shipped from abroad!

    ReplyDelete
    Replies
    1. I just recently purchased one which was shipped from abroad (November 2016). While the ETA was December, it was delivered earlier. Thanks for asking. I may write a different post about it.

      Delete
  82. Hello. I have been contacted last 11 December by someone saying she's from Lazada. She asked if I'll be able to receive the order on a Sunday, I said yes. No item was delivered on Sunday. I have received an email saying items will be delivered via LEX today (12 December) yet no items were delivered. This is the last day on the timeframe given by Lazada (Dec 8-13) yet no courier contacts me up to this time. Can the delivery be delayed? Thank you.

    ReplyDelete
    Replies
    1. Quite possibly, yes. I have no idea if they deliver on a Sunday. Most couriers don't. If it's past the ETA, you should definitely "try" contacting them. Try, since some people are unable to reach them.

      Delete
  83. Hello. I have been contacted last 11 December by someone saying she's from Lazada. She asked if I'll be able to receive the order on a Sunday, I said yes. No item was delivered on Sunday. I have received an email saying items will be delivered via LEX today (12 December) yet no items were delivered. This is the last day on the timeframe given by Lazada (Dec 8-13) yet no courier contacts me up to this time. Can the delivery be delayed? Thank you.

    ReplyDelete
  84. hello po first time ko mag order sa lazada tapos nag call po sakin di ko marinig ng mabuti yung sinasabi pero for confirmation daw ng order tapos parang ma press 1 etc pa so nag press 1 ako tapos may sinabi pa pero di ko naintindihan tpos nag bye na yung caller.mga 30 minutes after ng call nag text ang lazada your order has been received and going through verification process daw.na confirm po ba yung sa call?

    ReplyDelete
    Replies
    1. Most likely tama naman siguro napindot mo? :)

      Delete
    2. oo na po Your item(s) is being packed and ready for shipment at our merchant's warehouse na daw pero kagabi pa yan bago mag 9pm.ngayon wala pa ring update sa lazada.normal po ba to?

      Delete
    3. Next nyan is for delivery update na, usually the day after (kung business day).

      Delete
  85. hello po, umorder ako sa lazada last dec. 8 2016, and still in processing pa din po payment ko, shipping overseas po siya pero yung isang item ko na receive ko na and nakaltas na po sa credit card ko yung money,dapat po ba ako mag alala na until now nasa verification process pa din yung inorder ko po? and out of stock na din yung inorder ko.

    ReplyDelete