How to Contact Apple Support Online | BlogPh.net

How to Contact Apple Support Online

Here's a video tutorial on how to contact Apple support online (last part of this post; the first part is for a written summary). 

How to Contact Apple Support Online


For a bit of a background, I ended up searching for Apple's support due to unrecognized purchases showing on my credit card. I just incidentally browsed through unbilled purchases and saw several lines of something like iTunes. Since I didn't purchase anything, I called the bank but was referred to the point of purchase instead since they cannot pull up specific details like what the purchase was for; hence, I looked for Apple's support information. 

How to Contact Apple Support Online


So here's how you can do the same. 

First, go to https://getsupport.apple.com 

Note that the URL should be posted as it is, not www nor http; otherwise, it won't pull up the correct website. 

The URL then auto-redirects to where you are located (country); unless, you're using a VPN to hide your location. 😆

Contact Apple Support Online

2. Choose the product you need help with.

In my case, since iTunes & Apple Music has been grouped as one, I needed to further narrow the options. 


3. Next comes the actual issue. For the video's scenario, I chose Billing. 


And then an even more specific billing problem...


Lastly, select the method by which you'd like to contact Apple - call, chat or email. 

contact apple online store support

If you opt to call, Apple will actually call you after entering your information to a form which looks like this:



After filling out the form, I received a confirmation. While it says they will call me in 2 minutes, they actually called sooner. I guess it may vary depending on the queue. 


The option to enter information will be missing if you visit the website during non-business hours so you will have to select from the hours available. 

How to Get Apple Support Online (Video)


Now here's the video if you prefer watching a tutorial over reading the instructions. I also added a summary on the video's description along with a transcript of what I said on the vid. 


Please subscribe to the channel:
or just 

Send your requests for a tech related tutorial you'd like to see. I'll try my best if I can make one or redirect you to an existing one. 

Thanks!
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