How to Change PLDT HomeBro Ultera Wi-Fi Name and Password

Since SmartBro is now PLDT HomeBro Ultera, most legacy canopy accounts are being upgraded one by one (whether you like it or not). If your SmartBro account is now converted to the new PLDT version and you'd like to make changes that are at least allowed like changing the Wi-Fi name and password, here's how to do it. 

Begin by bringing up the command prompt. How this is done varies depending on your computer's operating system. In general, typing CMD on the search bar will pull up the command prompt window. 




Type "ipconfig" after the computer user name (in the image above it's after Marcyscreed) and hit enter. 

From the results, look for default gateway. This is the URL you will enter on a browser's address bar in order to open the Internet Service Provider's (PLDT) interface. Make sure your device is connected to the right ISP (in case you have multiple Internet source) when doing this in order to accurately get the default gateway address. 

I entered 192.168.22.1. The window asked for a Username and Password. If nothing had been changed yet (assuming this is the case since it's a newly migrated account), the default login is simply homebro for both username and password.


Once you have accessed the interface, click on Basic Settings under Wireless on the menu at the left panel. You can now change the Wi-Fi name under the SSID field. Don't change anything else. Changing the default configuration will mess up your connection. 




The Wi-Fi password on the other hand can be edited by going to Security, still under the Wireless tab. 





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29 comments :

  1. i try homebro for password and username but it wont work, does someone hack and change it, how to turn it back?pls rply asap

    ReplyDelete
    Replies
    1. I don't know which model you have but see if there's any reset button. You may be able to reset the device into factory settings so you can try using the default username/password after.

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    2. I have this kind of problem also. will resetting could be the possible answer to my problem?

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    3. See if you can do that. Some models don't even have a reset button.

      Delete
  2. it works for me also :) thanks 10/10

    ReplyDelete
  3. Hi. I cannot access homebro homebro? I want to change again the password.

    ReplyDelete
    Replies
    1. Try the troubleshooting guide from Homebro.

      See http://pldthome.com/bro/support/troubleshooting

      There are different possible reasons kasi dyan.

      Delete
  4. gd day sir/madam paano ko po ba mapalitan password ng pldt home ultera?

    ReplyDelete
    Replies
    1. You need to access the interface first and change the password dun (as shown in the post above).

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  5. can you change the homebro /homebro user/pass?

    ReplyDelete
    Replies
    1. Yes. You need to access the modem's interface first though and change it there.

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  6. Sabi sa hotline nid daw desktop or laptop sadly i dont have both at wala ako mahihiraman
    Kakachange ko lng ng password kaso nung type ko n ayaw sumasakit n ulo ko
    Is there other way of retrieving my password

    ReplyDelete
    Replies
    1. Kung na-aaccess ng phone browser mo ang interface (192.168.1.1), then you can still change it.

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  7. how can i block a wifi user in Homebro ultera?

    ReplyDelete
  8. pwede rin ba palitan ung homebro username at password na homebro?

    ReplyDelete
    Replies
    1. Wi-Fi password lang po yata pwede palitan. Default login sa interface, hindi yata.

      Delete
  9. Hi! Nag try kami mag change ng name and pass ng router dun sa 192.168.22.1, nag work naman sya after. Kaso after a few minutes din di na kami maka'connect, so ni'reset ko ung router and tried it again kaso same thing happened lang. Pano po ba dapat gawin?

    ReplyDelete
    Replies
    1. Baka yung old WiFi password po nakasave sa mga device nyo? Try kung may "forget this network" option sa device para mare-enter yung new WiFi password.

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  10. panu marrecover un password s laptop kng nkalimutan n... pldt ultera

    ReplyDelete
    Replies
    1. Yung Ultera Modem or laptop mismo? Pag laptop, try this:
      Access that account to reset your password.
      Boot your computer and press F8 repeatedly.
      Access Safe Mode.
      Key in "Administrator" in Username, with no password.
      Go to Control Panel, then User Accounts.
      Select the account you want to reset the password.
      Change the password.
      Source: http://www.techadvisor.co.uk/forum/helproom-1/how-do-access-my-laptop-without-administrator-password-4225837/

      Delete
  11. Safe po ba i-reset yung router? Lahat po kasi kami hindi makaconnect so hindi din kami makapasok sa admin account. Naisip ko kasi kung irereset ko yun baka maayos. Is it safe po ba? Atsaka makakaconnect ba agad yung desktop ko or may kailangan lang gawin after resetting the router? ASAP please

    ReplyDelete
  12. Safe po ba na i-reset yung router? Kasi hindi po kami makaconnect even our desktop and laptop so naisip ko na baka mareresolve yung problem na yun after resetting the router. Also makakaconnect po ba agad yung computer ko after reset?

    ReplyDelete
    Replies
    1. Di ko pa na-try personally pero may nag-comment dito na pwede ireset yung modem (pocket WiFi).

      Delete